Policies

CANCELLATIONS

Any cancellations made on same day of service will be charged in full, no refunds. The payment can be used as a credit toward future services.

PAYMENT

All payments are due when services are rendered. All credit/debit transactions must be processed through Pocketsuite, unless directed otherwise. Invoices must be paid by the day of final service on invoice. Cash Accepted. 

LAST MINUTE RESERVATIONS

We try to accommodate last-minute requests the best we can, however we cannot guarantee any last-minute availability. 

SOFTWARE POLICY

All communication is to be done through Pocketsuite Online Chat located on the front page. Please be sure to review, update and complete all pet and personal information and contracts prior to the start of your scheduled services. Please include all changes in health, feeding instructions, medication, behavior, etc. ALL reservations must be made through Pocketsuite to be considered confirmed and scheduled. Email and texts may get lost or overlooked. Regina's Dog Care Lover, LLC will not be held responsible for any missed services that were not booked directly through the software, and will not be held responsible for any misunderstandings of feeding/medication/behavior-related issues due to failure to update profile/lack of communication.



Pups Of RDCL,LLC

Hours of Operation

MONDAY - FRIDAY

6:00am - 12:00am

SATURDAY

By Appointment Only

SUNDAY

6:00am - 12:00am

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